Terms & Conditions

LIABILITY

Vault Active Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website. Vault Active Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, fraudulent activity technical error etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.

CURRENCY USED

The nominated currency used for all transaction on www.vaultactive.com.au is Australian Dollars and includes a 10% GST (Australian Goods and Service Tax). This is applicable to all orders containing an Australian address. When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST. This will adjust automatically at your checkout when your address is entered.

DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund. Lorna Jane will offer the service of our Active Concierge service to source from our Australian retail stores if the styles are not available in the online store warehouse.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or any damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Vault Active Pty Ltd. Please see our Returns & Exchanges Policy for more information.

GIFT CARDS

Vault Active Gift Cards are available for purchase on http://vaultactive.com.au/ in a digital form that will be emailed to the recipient on order)

Vault Active gift cards are valid for use in their country of issue.

-They cannot be discounted and are not subject to any discounts. Vault Active Gift Cards are valid for 12 months from the date of purchase, which is noted by an expiry date on the card

TYPOGRAPHICAL ERRORS

In the event that an item(s) is listed at an incorrect price or with incorrect information, Vault Active reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Vault Active will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

RE BRANDING

Vault Active is currently undergoing the process of Re Branding therefore Vault Active will sell and do hold stock with VA Logo please check the photo of the product you are purchasing before heading to the check out.

Any products sold with VA logo are subject to Re branding and therefor are still Vault Actives stock both Logos will be sold and used in accordance with Re Branding.