We know sometimes sizing or styling can be tricky, so we are happy for you to return your online purchase within 14 days, for an exchange or store credit. To get started, simply fill out the form below.
Extended Returns Policy
If for any reason, you are not 100% satisfied with an item purchase at www.vaultactive.com.au, simply return it to us within 14 days, and we will happily provide an exchange or credit note by the following policy. Items must be returned in their original condition, with no sign of wear, and with all swing tags, and hygiene stickers intact and attached. Please complete the online returns process and return with your item(s) and a tax invoice to the address below. > https://vaultactive.returnscenter.com/
It is the customer's responsibility to ensure items are returned to us: we recommend using trackable registered post, unfortunately, Vault Active cannot accept any liability for goods returned by unregistered post. Shipping costs are incurred by the purchaser and are unfortunately non-refundable except in the instance that a product is deemed to be faulty.
PO Box 4128 Croydon Hills Vic 3136. AUSTRALIA
Unfortunately, we cannot offer a refund on items purchased at vaultactive.com.au, however, we are happy to issue a credit voucher, or to assist you in selecting an exchange.
Vault Active will gladly assist you with exchanging garments for an alternative size, style or colour, where available. Please note that stock is limited and we may not always be able to provide the requested exchange.
If you are returning items delivered outside of Australia and New Zealand, we are happy to offer a credit note for the full purchase value. Due to the extended delivery times for international post, we cannot offer an exchange for international returns. We recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund/ credit. Some items sell out quickly and/or may have limited stocks in some sizes and we would hate for customers to miss out that special item.
Vault Active cannot refund any duties or taxes levied by your country and incurred as a result of purchasing our products, please contact your local Customs government department for details of how to recover these costs.